WARRANTY POLICY

Thank you for choosing SOELPEC. We are committed to providing you with a high-quality and reliable product. Your satisfaction is our top priority, and we stand behind the craftsmanship and performance of our product.

1. Warranty Coverage

Our products are covered by a 1-year limited worldwide warranty from the date of purchase by the original owner. This warranty covers defects in materials under normal use.

2. Warranty Details

During the warranty period, if any manufacturing defects are found in the product, we will repair or replace the defective part or the entire product.

3. Exclusions

The warranty does not cover damages caused by:

  • Accidents, misuse, or abuse
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Improper installation or use not following the provided instructions

4. Making a Warranty Claim

To initiate a warranty claim, please contact our customer support team at info@soelpec.com with the following information:

  • Proof of purchase (order number, purchase receipt, or invoice)
  • Detailed description of the issue
  • Images or videos illustrating the problem

Our support team will review your claim and guide you through the necessary steps to resolve the issue promptly.

5. Return and Replacement

If a return or replacement is necessary, we will provide you with the appropriate instructions to arrange for the return shipping. In the repair and replacement process, SOELPEC will cover the costs of parts if they are under warranty. However, any shipping and handling fees incurred during this process will be the customer's responsibility.

6. Disclaimer

This warranty is the sole and exclusive warranty for the product and supersedes all other warranties, expressed or implied. In no event shall we be liable for any incidental, consequential, or indirect damages arising out of the use or inability to use the product.

7. Changes to Warranty Policy

We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting on our website.